Funcom Games – Online Safety Overview
We at Funcom want our players to have fun, feel welcome, and enjoy our games and related services. in a safe and respectful environment. On this page we provide:
- Our General Community Guidelines: This is a quick, friendly overview of the rules players must follow when playing our games.
- Our Moderation Policy: This provides information on (a) how we moderate our games, (b) how you can inform us of rule breaking activity, (c) the types of actions we take against rule-breaking activity, and (d) how you can appeal if you believe actions have unfairly been taken against you.
There are some terms which we use throughout, and have meanings attached to them:
- “We” / “us” means Funcom, our partners, affiliates, and licensors.
- When we refer to the ‘game’, we mean the relevant Funcom game published by us.
- “Streams” means any videos, screen recordings, or screenshots taken from the game.
General Community Guidelines
Last updated: 1 June 2025
- Legal Stuff
For each game, there is an End User License Agreement (“EULA”) governing the legal use of the relevant game. These Funcom Community Guidelines do not replace the relevant EULA.
The EULA is a legal contract between you and Funcom that takes precedence over these guidelines. These guidelines are intended to provide more context on what you can and can’t do in relation to the game. In case of any conflict between these guidelines and the EULA, the EULA will prevail.
For ease of reference, we provide links to each game’s EULA at the end of these guidelines.
- Updates
We may update these guidelines periodically. Please check back regularly to stay informed of any changes. Any updates will take effect the next time you use the game.
- Play Fair, Be Kind, Stay Respectful
Players should treat others with respect and not take part in activities which provide them an unfair advantage over others. This means:
- Don’t ruin the experience for others
- Don’t harass, threaten, bully, spam or grief other players
- Hate speech, slurs, or discriminatory behaviour are strictly not allowed
- Repeated unwanted messages or personal attacks – whether toward players or Funcom staff – won’t be tolerated.
- Don’t cheat or use exploits
- Don’t use hacks, cheats, bots, or any other software to gain an unfair advantage.
- Don’t exploit bugs or glitches to break the game or ruin the experience for others.
- Don’t engage in unfair behaviour like match manipulation or collusion.
- Don’t share inappropriate content
- Don’t post or share anything offensive, obscene, illegal or hateful. For the avoidance of doubt, this includes within usernames, guild names, in-game chat, or other forms of user-generated content.
- Don’t impersonate anyone – including making false statements that you are a Funcom employee or representative.
- Do respect others privacy and safety
- Don’t try to get someone else’s personal information or share it without their permission (known as doxing).
- Don’t use our games to run scams, phishing schemes, or solicitations.
- Use the game and its tools only as intended
- Don’t interfere with servers, codes, or tools in a way that disrupts play.
- Don’t use unauthorised mods or distribute mods or distribute modified or counterfeit game files.
- Don’t use the game to advertise or promote third party services.
- Don’t misuse in-game reporting tools or make false reports.
- Private Servers
Some games may support private servers and we appreciate the time and effort that server owners put into running them. We understand that some server owners may accept donations to cover server costs and that some players may give generously without expecting special treatment in return. As long as donations are genuinely to support server upkeep – and not for personal profit or unfair in-game advantages – this is currently allowed, but we may revisit this stance if such practices are abused.
However it is never okay to solicit donations from other users in a game in exchange for providing them with items that give benefits or advantages over other players. Furthermore, soliciting money for personal economic gain is not the intended or acceptable use of our game and tools; thus it is prohibited and violates the EULA.
Similarly, buying items or advantages from other players or users who own, control or run servers that grant you an unfair edge is against the rules. This kind of activity undermines the game’s fairness and breaches the EULA.
To maintain a fair gaming environment, we reserve the right to take necessary actions, including blacklisting servers and account bans if needed. Please play fairly and respect these guidelines.
- Streaming
We love seeing our community share their adventures in our games. If you’re an individual (and not a business, government, or organisation), you’re welcome to stream, post and monetize your gameplay through advertisements and donations, provide you adhere to the rules below and comply with the relevant game’s EULA (in particular, any terms specific to streaming).
- Use your own gameplay: Your content should feature your own gameplay. Don’t upload someone else’s stream or clip and call it yours.
- Add creative input: You must add some creative input to your stream. This means sharing your thoughts, reactions, commentary, or edits. Just uploading raw gameplay without any creative input may not be allowed – so more creative input, the better.
- Don’t misrepresent an affiliation with us: Don’t claim you’re officially supported or endorsed by Funcom unless you actually are. Furthermore, don’t include anything in your streams that could make others think your stream is an ‘official’ Funcom game stream.
- No harmful or offensive content. Comply with any streaming policy as set out in the EULA. Don’t put anything fraudulent, misleading, harmful, racist, disparaging, blasphemous, libelous, defamatory, obscene, pornographic, paedophilic, vulgar, offensive, discriminatory, bigoted, hateful, bullying, threatening, violent, or which promotes gambling, violence, terrorism, or illicit substances in your streams.
Finally, a note to remember:
These guidelines are here to protect the community (everyone deserves to have a good time). Breaking the rules may result in a warning, your content being removed, or your suspension - sometimes permanently. We provide clarity on our approach to content moderation in our games in our Moderation Policy.
Want the full details?
In the table below, we provide links to each game’s EULA, and any other game-specific policies you should be mindful of when playing the game:
| Conan Exiles | EULA
|
| Dune Awakening | EULA |
Our Moderation Policy
Last updated: 1 June 2025
How we moderate or games
We use a mixture of human-led moderation and automated moderation tools to ensure a safe playing experience for our players, by removing harmful content and taking suitable action against users breaking the rules (we refer to this throughout as ‘rule breaking activity’).
- Our moderation team receives training so that they exercise their duties in a diligent, objective and proportionate manner, taking into consideration our internal protocol, the severity of any breach, any previous violations committed by a player, as well as the rights and legitimate interests of all parties involved.
- Our automated moderation tools may differ per game, but typically include one or more of the following:
- Anti-cheat tools, used to detect players cheating in the game;
- Keyword filtering, being profanity filters, which automatically identify and block certain content; and
- AI filtering (text, voice), being artificial intelligence technologies, used to monitor, analyse, and moderate content.
We regularly review and update our moderation practices across our games to ensure they remain effective.
How we identify rule breaking activity
The most common methods in which we identify rule breaking activity are via:
- our automated moderation tools, as outlined above
- our moderation team manually reviewing the game; and
- our players notifying us (see below).
How you can notify us of rule breaking activity
You can notify us of a rule breaking activity by (a) where available, submitting a query to us in the game via the customer support section or report button; or (b) contacting us via Funcom’s customer support page.
Sometimes, you may have a genuine reason to believe the rule breaking activity is serious enough that it is illegal, violating a specific law, and want to provide us an ‘Illegal Content Notice’ (as opposed to a standard report). You can do so via the customer support page, however please ensure that your Illegal Content Notice meets the following requirements:
- Has the subject/summary line: ‘Illegal Content Notice’;
- Specifies the name of the relevant Funcom game or service;
- Provides a clear explanation of the reasons why you allege the content to be illegal;
- Provide as much information as you can to help us identify the illegal content (for example, the user ID of the player transmitting the illegal content, and location of the illegal content (if possible, please provide a screenshot);
- Provide your full legal name and email address for us to contact you on; and
- Provide the following statement:“It is my bona fide belief that the information and allegations contained are accurate and complete”.
Please note, on receipt of your Illegal Content Notice, before carrying out any legal assessment we will first consider whether the content breaches the EULA. If it is found to breach the EULA, we will remove the relevant content from the game without conducting any further assessment of illegality (this is to ensure that any harmful, and potentially illegal, content is removed from the game as soon as possible).
What happens when we receive your report?
On receipt of your notice of rule breaking activity in a game, our support team (the “Support Team”) will review the report and determine what enforcement action should be taken. The Support Team aims to take any required actions within 5 days, although this period may vary where the report is more complex.
What type of enforcement action will be taken?
Where our Support Team assesses a rule breaking activity has occurred, it will take suitable enforcement action, including one or more of the following:
- Chat mute: A player’s access to in-game chat functionality may be restricted for a period of time.
- Warning: Offending players may receive a warning in the game informing them of their rule breaking activity and putting them on notice that carrying out further rule breaking activity, they may receive a more serious sanction.
- Account Suspension: This is a temporary status we place on a game user account which removes access to our game’s online services (‘Account Suspension’). Any rule breaking activity can result in an Account Suspension. Suspensions are temporary and will be removed automatically when the time has expired. While shorter suspensions can not be appealed, lengthier suspensions (30 days or longer) may be appealed through our customer support page
- An Account Ban: This is generally a permanent status we place on a Funcom account which removes access to the game’s online services. We only issue bans in the event of repeated or extreme violations of our EULA. All bans are open to an appeal investigation through our customer support page
At the end of our Moderation Policy, you can find a table summarising the duration of penalties for the more common types of infractions.
Appealing against a moderation decision
To appeal any suspension over 30 days or ban, please submit a ticket through our customer support page with key information such as your account name, character name, Funcom ID, any details about the suspension or appeal you are aware of, and any other tickets you have submitted concerning the incident. Our customer service may request additional information from you to assist in our investigation.
An appeal investigation may take up to 30 days to be completed due to the volume of tickets we receive and the time necessary to conduct a proper investigation. We will update your ticket directly when the investigation has been completed. We may consolidate several tickets down to a single ticket in the event we have been contacted several times concerning the same suspension or ban.
Summary of our Penalty Durations
The tables below provides transparency on how long suspensions will typically last for. However note the following:
- This list is not exhaustive, and only highlights the more common types of infractions we see:
- In some cases, suspensions may last longer, or more serious action will be taken (for example, if a user is found to repeatedly breach the rules, or the harm resulting from their actions warrants a harsher sanction).
| Reason for Penalty | Typical Maximum Penalty Duration | |
| Basic Infractions | Spamming | 7 Day Suspension |
| Non-Consensual Offensive Behavior | 7 Day Suspension | |
| Commercial Advertisement | 7 Day Suspension | |
| False Reports | 7 Day Suspension | |
Online Harm Infractions
|
Harassment | Permanent Ban |
| Abusive Language | Permanent Ban | |
| Hate Speech | Permanent Ban | |
| Threatening Behavior | Permanent Ban | |
| Promoting Prohibited Behavior | Permanent Ban | |
| Impersonating Funcom Staff | Permanent Ban | |
| Disruptive Behavior Infractions | Using 3rd Party Software | Permanent Ban |
| Using Exploits to Trivialize Content | Permanent Ban | |
| Duplicating Items or Resources | Permanent Ban | |
| Account Phishing | Permanent Ban |